VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions. If you’re applying for a visa, passport service, consular service, or biometric appointment, you’ll likely need to use VFS Global’s appointment portal. Although the process is straightforward, many applicants find the system confusing—especially when navigating different country-specific requirements.
This guide explains, step by step, how to book an appointment with VFS Global, what documents you need, how to avoid common pitfalls, and tips to make the process smoother.
1. Determine the Correct VFS Centre and Service
Before starting the booking process, you must identify:
- Which country’s visa or service you are applying for (e.g., India, China, UAE, UK, Canada, etc.).
- Which type of service you need (visa submission, passport renewal, biometrics, OCI application, etc.).
- Where you will lodge the application (city and centre).
Different VFS centres offer different services. For example, India visa and OCI services in Australia are handled through specific centres such as Sydney, Melbourne, Brisbane, Perth, and Canberra.
2. Create or Log In to Your VFS Global Account
Most VFS appointment systems require an online account.
To create an account:
- Visit https://visa.vfsglobal.com/ and choose the country you are applying from and the country you are applying to.
- Click “Book an Appointment”.
- Select “New User?” if you don’t already have an account.
- Register with:
- Your full name
- Email address
- Mobile number
- A secure password
- Verify your email if prompted.
Once logged in, you can access the appointment dashboard.
3. Select the Type of Appointment
You will be asked to choose the service required. Common types include:
- Visa Application Submission
- Biometrics Appointment
- Passport Services
- OCI, PIO, and Miscellaneous Consular Services
- Premium Lounge or Optional Services (fees apply)
Make sure the service matches the application form you have completed. Choosing the wrong service may result in refusal at the counter.
4. Complete Applicant Details
You will need to enter the applicant’s personal information exactly as it appears on the passport. Details typically include:
- Full name
- Passport number
- Passport issue and expiry dates
- Date of birth
- Nationality
- Email and phone number
For family bookings, you can add multiple applicants in one session.
5. Choose Your Appointment Date and Time
The system will display a calendar showing available dates. If all dates are greyed out, it means:
- No appointments are currently available
- New slots will open soon
- The centre may be fully booked for several days or weeks
Tip: Appointment slots often refresh early in the morning or at off-peak times. Keep checking.
Once you select a date and time, confirm your appointment.
6. Pay Any Required Fees (If Applicable)
Some VFS centres require payment in advance—for example:
- Premium lounge
- SMS updates
- Courier return
- Some visa or administrative fees
If payment is required, you must complete it to finalise the booking.
7. Download and Print Your Appointment Confirmation Letter
After booking, you should immediately receive:
- An on-screen confirmation
- An email with your appointment letter
Download and print this letter—it is required for entry into the VFS centre.
The confirmation letter includes:
- Appointment date and time
- VFS centre address
- Services booked
- Applicant details
- Reference number
8. Prepare the Required Documents Before Your Appointment
Make sure you bring:
- The printed appointment confirmation
- Your passport (and old passports if required)
- Printed visa application form
- Required photographs
- Supporting documents (e.g., invitation letters, itineraries, legal documents)
- Photocopies of all documents
- Payment receipts and passports for family members if joint booking
Each country has its own checklist; check the official VFS website.
9. Arrive at the VFS Centre on Time
Most centres require you to arrive no more than 15 minutes before your appointment. Security checks are standard, and some personal items may not be allowed inside.
Late arrivals may be turned away.
10. After Your Appointment
Once your application is submitted:
- Keep your receipt safe
- Track your application online using the VFS tracking tool
- Wait for notification from VFS or the consulate
Processing times vary widely depending on the destination country.
Tips to Make the Process Easier
- Check for appointment releases regularly—slots often open suddenly.
- Avoid third-party agents unless you have a trusted provider.
- Double-check all documents—incomplete files may cause delays.
- Use premium services if you need extra assistance or faster processing.
- Consult a professional (like a notary or migration adviser) if your case is complex.